Thirteen years after The Joint Commission (TJC) established medication reconciliation as a National Patient Safety Goal, ADEs are still a huge problem. It’s believed that preventable medication errors impact more than 7 million patients and cost almost $21 billion annually across all care settings. About 30% of hospitalized patients have at least one discrepancy on discharge medication reconciliation.
Why is this? I’ve observed that, instead of adequately addressing broken process and hand-off miscommunications (TJC estimates that 80% of serious medical errors involve transfer miscommunication between caregivers), medication reconciliation has essentially become an EHR directed process. And this does not in any way, shape, or form deliver the level of patient safety that patients and families are counting on us for.
If medication reconciliation were truly a priority goal in our healthcare institutions, we would injure and kill far fewer patients every year. But it’s not, and we are. I realize there are a plethora of important issues to tackle, but it’s time to bump this one up the list. Not only for the safety of patients, but also the amount of downstream financial penalties and costs associated with avoidable medication errors.
We asked physician leaders from health systems and physician organizations to give us insights about what works and what doesn’t in their facilities. Here are five takeaways from this research, synthesized with some best practices from the literature.
1. Start the process before the patient shows up
For scheduled visits and surgeries, add a reminder to the patient’s appointment confirmation text or phone call that he bring a list of current medications to the appointment. Or, include a prompt in the patient portal to request that patients review their meds list prior to the appointment.
Some clinics ask patients to photograph all their pill bottles so the physician can review and discuss them during the visit. The chief medical director of a practice in the East tells patients to take a picture of the bottle and label of every medicine, supplement, and herb they are taking and bring it to their appointment. Her catchphrase with patients during visits is, “Where are your medication pictures?”
Or, consider conducting a medication list review over the phone or by telehealth visit prior to the appointment. Direct the admissions nurse, or clinic staff in a medical office, to contact high risk and polypharmacy patients several days before their appointment and discuss current medications and adherence over the phone or telehealth platform, noting issues and discrepancies.
2. Put pharmacists or registered nurses in charge
Various studies show that medication list accuracy increases and ADEs decrease when pharmacists and RNs are managing the reconciliation at each transition point. The physicians we interviewed whose health systems have employed pharmacists and pharmacy techs to conduct medication reconciliation said that accuracy has improved.
3. Decouple medication reconciliation from rooming tasks
In a busy office, putting medication review on the shoulders of busy clinic support staff almost assures it will be done inaccurately or incompletely. It’s time we rethink this common workflow.
We’ll never get to a truly safe process if we expect these staff to attempt such a serious and focused conversation as one about medications. Whatever they tee up for the doctor is likely to be missing something much of the time. At best they will perform the aforementioned EHR driven process, checking boxes on a screen to satisfy a requirement instead of probing for medications that may have been prescribed outside of the system or by specialists on a different EHR.
4. Educate and involve patients
Make patients aware of just how important having a current and accurate medication list is. Posters, handouts, and verbal prompts at check-in can help get the message across. If the patient’s medications weren’t pre-reconciled by phone or via the portal before the visit, print the list of medications from the EHR at check-in, and ask patients or family members to review and edit the list.
The Massachusetts Coalition for the Prevention of Medical Errors developed the Med List as part of its initiative to improve patient education and the accuracy of patients’ medication information.
5. Be militant about consistency
Medication reconciliation is not a topic on which to wax poetic about the art of medicine. The stakes are too high and the safety consequences too significant. The medical director of one clinic established a protocol for uncontrolled diabetics, whereby they are scheduled for monthly appointments, and called in between to talk about diet, exercise, and adherence. A thorough medication reconciliation is completed at each visit.
When the practice saw benefits to this high touch care, they applied it in exactly the same way for COPD and other chronic disease patients. The medical director insists that providers and rotating residents follow the procedure exactly. “Even when I’ve known the patient twenty years, I don’t break protocol,” she told us, “because things change. And there is no excuse for being sloppy.”
 The alarming reality of medication error: a patient case and review of Pennsylvania and National data, Brianna A. da Silva, MD* and Mahesh Krishnamurthy, MD, FACP, SFHM, Journal of Community Hospital Internal Medicine Perspectives, Sept. 7, 2016, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5016741/
 Joint Commission confronts deadly miscommunications, Bernie Mongain, October 22, 2010, https://www.healthcareitnews.com/news/joint-commission-confronts-deadly-miscommunications#gs.1VBFxT4
Dr. Ross serves as Cureatr’s Chief Medical Officer where he is responsible for determining the company’s clinical strategy, supporting business development and market validation efforts and driving the research agenda and outcomes measurement. Dr. Ross is a visionary physician executive with more than 25 years of experience delivering shareholder value through cost-effective, quality innovations in healthcare. Previously, Dr. Ross held executive positions at RxAnte, NaviNet, Prematics, and Varolii. A board-certified pediatrician, Dr. Ross managed one of the most successful pediatric practices in Washington D.C. and was named a Top Doctor in Washington in peer reviews for Washingtonian magazine. Dr. Ross received his Bachelor of Science and MD from George Washington University, and his Masters in Healthcare Administration from the Virginia Commonwealth University.